Refund Policy

1. Overview

This Refund Policy applies to all subscription purchases made on Mara's Secret (marasecret.com). By subscribing to our service, you agree to the terms outlined in this policy. We are committed to fair and transparent billing practices.

2. Subscription Plans

We offer the following subscription plans:

• Monthly Plan: $9.99 per month, billed monthly
• Annual Plan: $79.99 per year, billed annually

All subscriptions grant immediate access to premium content upon successful payment. Subscriptions renew automatically at the end of each billing period unless cancelled.

3. Cancellation

You may cancel your subscription at any time by contacting us at marassecret@gmx.de. Upon cancellation:

• Your subscription will not renew at the next billing cycle.
• You will retain access to premium content until the end of your current paid period.
• No further charges will be made to your payment method.

4. Refund Eligibility

We offer refunds in the following circumstances:

4.1 Within 48 Hours of Initial Purchase

If you are not satisfied with your subscription, you may request a full refund within 48 hours of your initial purchase, provided you have not accessed more than 10% of the premium content available at the time of purchase. To request a refund, contact us at marassecret@gmx.de with your account email and reason for the request.

4.2 Technical Issues

If you experience a verified technical issue that prevents you from accessing the service and we are unable to resolve it within 72 hours of your report, you are entitled to a pro-rata refund for the affected period.

4.3 Duplicate Charges

If you have been charged more than once for the same billing period due to a technical error, we will refund the duplicate charge in full upon verification.

5. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Requests made more than 48 hours after the initial purchase (except for technical issues).
• Renewal charges where the subscription was not cancelled prior to the renewal date.
• Partial use of a subscription period.
• Dissatisfaction with content preferences or personal taste.
• Violation of our Terms of Service resulting in account suspension or termination.

6. Renewal Charges

Subscriptions renew automatically. We send a reminder email at least 7 days before your annual subscription renews, and at least 3 days before your monthly subscription renews. If you wish to cancel before renewal, please do so before the renewal date to avoid being charged for the next period.

7. Chargeback Policy

We encourage you to contact us directly at marassecret@gmx.de before initiating a chargeback with your bank or card issuer.

8. Refund Processing

Approved refunds are processed within 5–10 business days. Refunds are returned to the original payment method used at the time of purchase.

9. How to Request a Refund

To request a refund, please email us at marassecret@gmx.de with the following information:

• Your account email address
• Date of purchase
• Reason for the refund request
• Any relevant transaction reference number

10. Contact

For any questions about this Refund Policy, please contact us at marassecret@gmx.de.